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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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A blue screen means that there is a driver issue.
Try starting in Safe Mode.
Here is a link to a tutorial on how to boot to safe mode and troubleshoot the blue screen of death.
https://www.itpro.com/operating-systems/microsoft-windows/361662/how-to-boot-windows-11-in-safe-mode
Was there an error message?
You could also use F2 on boot to invoke the HP PC Hardware Diagnostics UEFI utility to perform a system test. A system test will let you know if there is a hardware failure.
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