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Bluetooth Adapter

HP Recommended
Model 15-db0003ca
Microsoft Windows 10 (64-bit)

I used a Bluetooth mouse and frequently when my laptop goes to sleep, the mouse stops working.  Bluetooth control panel says it's working fine, as does the Device Manager information.  Sometimes it just stops working if I step away.  When I turn my Bluetooth off and on, it stays off.  The toggle switch still looks like it's on, but when I run "help with Bluetooth issue" it actually turns it on again.  All of this is to say I've done everything I know to rectify this.  I've even tried a different BT mouse.  Is this the OS or am I looking at a hardware issue?  I've reinstalled the Realtek Bluetooth 4.2 driver.  I'm totally stymied and it's so frustrating having to restart all the time (restart sometimes solves the issue).  Any suggestions?  Anyone else experience this?  

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HP Support Agent
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HP Recommended

@Felix416

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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