10-04-2019 11:27 AM
I bought a new z6000 bluetooth mouse, the first two months it worked well, but now the clicks are not working, the scroll and mouse movement is working normally, but the clicks just dont work, I have tried in different computers with Windows and Mac Os, but the mouse is still with the same problem, physically the mouse is in perfect conditions without any hit.
Please help me, this is my only mouse, and I use it to work, thank you.
10-07-2019 10:41 AM
Welcome to the HP Support Community.
I recommend you to contact the HP Support Team as this is a hardware issue.
Note: Select the country accordingly to get the contact details for support.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee