Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-03-2017 12:41 AM

HP Recommended
Product: hp pavilion au118tx Notebook
Operating System: Microsoft Windows 7 (64-bit)
Product Name: HP Pavilion Notebook
Operating System: Microsoft Windows 7 (64-bit)

Display Name : Bluetooth Peripheral Device

 

Hardware Ids : BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_VID&00010046_PID&0802

                              BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002

 

Problem Code : 0000001C

4 REPLIES 4

‎03-03-2017 12:58 AM

HP Recommended

Hi

 

Try installing this driver

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_118878_1&swEnvOid=4059

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎03-03-2017 01:06 AM

HP Recommended

this driver is already installed, but there is another bluetooth peripheral device in my device manager

Was this reply helpful? Yes No

‎03-03-2017 01:14 AM

HP Recommended

 

 

Did you install the Intel 7260 Bluetooth driver?

 

This package contains the driver installation package for the Intel Bluetooth in the supported notebook models running a supported operating systems.

 

ftp://ftp.hp.com/pub/softpaq/sp77001-77500/sp77324.exe

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎03-03-2017 02:52 AM

HP Recommended

the above driver is not getting downloaded. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.