02-03-2017 06:34 PM
I have a Pavilion g7-1260us model QE118UA notebook. The wireless card stopped working a while ago so, I'm using a USB wifi dongle. Not ideal but, it works. I recently read about a wifi/bluetooth combo card that may or may not work with my model. Due to the hundreds of models, I cannot find specific info on MY model on whether or not there is such a card.
Any suggestions would be greatly appreciated.
Solved! Go to Solution.
02-04-2017 03:20 PM - edited 02-04-2017 03:39 PM
Good Day! Thanks for taking an interest in the HP Support Forums! I read your post about upgrading the WLAN card to a Bluetooth and WIF combo.
Fabulous diagnosis and superb analysis of the issue before posting. Kudos to you on that score. It is always a privilege to work with technical specialists like you. 🙂
You are a valued HP customer and it is paramount to assist you here. We greatly appreciate you for doing business with HP.
Based on the computer model# and the specs I reviewed the service and maintenance guide from this link: http://h10032.www1.hp.com/ctg/Manual/c03239410.pdf
The supported WLAN cards are listed below:
Atheros 9485GN 802.11b/g/n 1×1 WiFi Adapter and 3012 Bluetooth 4.0 Combo Adapter (select models only)
● Atheros HB125 802.11b/g/n 1×1 WiFi Adapter (select models only)
● Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter
● Intel Centrino® Wireless-N 2230 802.11b/g/n 2×2 WiFi and Bluetooth Combo Adapter
● Ralink RT5390F 802.11b/g/n 1×1 WiFi Adapter
Refer to page 45 for more information from this document. The part numbers for the WLAN cards are also given. Some of them are also combo cards.
Please note that HP does not recommend upgrading either the operating system or the computer’s hardware as the components that were initially installed with the unit are certified by HP for optimal performance.
However, as you are very technically inclined, I would still request you to consult a local technician like Best Buy or Staples before proceeding to upgrade the unit.
So please contact a local Best Buy or staples technician and perform the upgrade so that there are no compatibility issues with the WLAN combo upgrade for your computer and everything works smoothly.
This is because a lot of factors come into play like the motherboard and operating system.
Please contact HP part store to try and order the part. Link: http://partsurfer.hp.com
Please select the country and follow the on-screen instructions. There could be phone number listed for you to contact them also.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂
Take care now and have a splendid week ahead. 🙂
I am an HP Employee