Bluetooth disconnects Samsung Galaxy S24 repeatedly.

[ChuckNo1]

Bluetooth repeatedly disconnects Samsung Galaxy S24. Started between December 6 - 7,  2024

[Nal_NR]

Hi @ChuckNo1,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It sounds frustrating to deal with persistent Bluetooth issues, especially when you've already tried various fixes. Here are some steps you can take to troubleshoot and hopefully resolve the Bluetooth dropouts on your HP Pavilion Notebook - 15 running Windows 11.

Update Bluetooth Drivers

• Device Manager: Right-click the Start button and select Device Manager. Find Bluetooth, expand it, right-click your Bluetooth adapter, and choose Update driver. Select Search automatically for drivers.
• HP Support Website: You can also visit the HP Support website and check for the latest drivers specific to your laptop model.

Adjust Power Management Settings

• In Device Manager, right-click your Bluetooth adapter and select Properties.
• Go to the Power Management tab and uncheck Allow the computer to turn off this device to save power. Click OK to save changes.

Bluetooth Troubleshooter

• Open Settings > System > Troubleshoot > Other troubleshooters. Find Bluetooth and click Run. Follow the prompts to identify and fix issues.

Check for Windows Updates

• Go to Settings > Windows Update and ensure that your system is up to date. Install any pending updates.

Bluetooth Device Settings

• Make sure your headphones are updated with the latest firmware, if applicable.
• Remove the Bluetooth device from your laptop and re-pair it to see if that resolves connectivity issues.

Change Bluetooth Audio Codec

• You can try changing the audio codec your headphones use.
• Right-click the sound icon in the taskbar, select Sounds, and go to the Playback tab. Right-click on your Bluetooth headphones, select Properties, and under the Advanced tab, experiment with different bit rates and formats.

Reset Bluetooth Settings

• In Settings > Devices > Bluetooth & other devices, turn off Bluetooth, then restart your laptop, and turn Bluetooth back on.

Reinstall Bluetooth Drivers

• In Device Manager, right-click the Bluetooth adapter and select Uninstall device. Restart your laptop, and Windows should automatically reinstall the driver.

You may also refer to troubleshooting a Bluetooth connection

Hope this helps! Keep me posted for further assistance

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