Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-23-2022 02:06 PM

HP Recommended
Product: HP Spectre x360 - 13-ap0013dx
Operating System: Microsoft Windows 11

Every time I update the OS it dumps the bluetooth driver.  It has finally come to a point where I cannot find the correct driver to download and install.  Does anyone have guidance as to where I can get the proper driver to install on my laptop?

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-23-2022 02:34 PM - edited ‎02-23-2022 02:35 PM

HP Recommended

Hi:

 

The product specs for your notebook indicates that it comes with an Intel 9560 Wifi adapter.

 

HP Spectre x360 - 13-ap0013dx Product Specifications | HP® Customer Support

 

This would be the latest W11 BT driver for that model wifi adapter.

 

Intel® Wireless Bluetooth® for Windows® 10 and Windows 11*

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎02-23-2022 02:34 PM - edited ‎02-23-2022 02:35 PM

HP Recommended

Hi:

 

The product specs for your notebook indicates that it comes with an Intel 9560 Wifi adapter.

 

HP Spectre x360 - 13-ap0013dx Product Specifications | HP® Customer Support

 

This would be the latest W11 BT driver for that model wifi adapter.

 

Intel® Wireless Bluetooth® for Windows® 10 and Windows 11*

2 people found this reply helpful
Was this reply helpful? Yes No

‎02-23-2022 05:12 PM

HP Recommended

The driver did not populate the bluetooth driver in the device manager, which what I am trying to achieve so I can check and see if the bluetooth driver needs another update, which is pretty common on this device.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.