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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Bluetooth driver installation

Create an account on the HP Community to personalize your profile and ask a question
05-29-2019 02:19 PM
My HP Laptop 15-bs0xx apparently did not come with Bluetooth installed.
I downloaded the driver from Intel, but it also said "We recommend you work with your computer manufacturer before installing our driver so you don’t lose features or customizations."
Can I install a Bluetooth driver from Intel on a HP computer that did not originally have it installed?
05-29-2019 03:08 PM
Can we have the full model number so we can check and see if Bluetooth hardware is installed? If the laptop came with a Bluetooth module then HP would have installed a Bluetooth driver from the factory. Adding a driver won't add Bluetooth function if there is no Bluetooth hardware to drive with the driver, if that makes sense.
05-29-2019 03:09 PM
Not all machine has Bluetooth builtin. What is your Laptop 15-bs0xx EXACTLY ? Please use the following instructions to find out the model/product of your machine:
https://support.hp.com/us-en/document/c03754824
Please do NOT post its Serial number (s/n).
Other way to check your machine has BT or not using Device Manager to check wifi card;
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter 927230-855
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter 927235-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855
Machines of the series with the wifi card in yellow above don't have Bluetooth.
Regards.
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06-03-2019 12:55 PM
It helps me to check, but does not help you to have Bluetooth because you do not. You can get a very cheap usb bluetooth dongle which would work very well or upgrade your wifi card to one that has wifi + BT function.