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Microsoft Windows 10 (64-bit)

My HP Laptop 15-bs0xx apparently did not come with Bluetooth installed. 

I downloaded the driver from Intel, but it also said "We recommend you work with your computer manufacturer before installing our driver so you don’t lose features or customizations."

Can I install a Bluetooth driver from Intel on a HP computer that did not originally have it installed?

6 REPLIES 6
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Can we have the full model number so we can check and see if Bluetooth hardware is installed? If the laptop came with a Bluetooth module then HP would have installed a Bluetooth driver from the factory. Adding a driver won't add Bluetooth function if there is no Bluetooth hardware to drive with the driver, if that makes sense. 

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@TAFVA 

 

Not all machine has Bluetooth builtin. What is your Laptop 15-bs0xx EXACTLY ?  Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).

 

Other way to check your machine has BT or not using Device Manager to check wifi card;

 

Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter 927230-855
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter 927235-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855

 

Machines of the series with the wifi card in yellow above don't have Bluetooth.


Regards.

BH
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I apologize for the delay, I was out of town.

The full model number is 15-bs086nr.

I do not know if it has Bluetooth hardware installed, so your explanation makes perfect sense.

HP Recommended

The wifi card installed is:

 

Realtek RTL8188EE 802.11b/g/n PCle Adapter

 

Hopefully that helps.  Thanks!

HP Recommended

It helps me to check, but does not help you to have Bluetooth because you do not. You can get a very cheap usb bluetooth dongle which would work very well or upgrade your wifi card to one that has wifi + BT function. 

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Thank you for your help!

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