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‎10-03-2019 02:06 PM

HP Recommended
Product: Pavillion 15-cw0505sa
Operating System: Microsoft Windows 10 (64-bit)

Bluetooth states that headphones are connected, the beep of connection comes through the headphones but the sound continues from the laptop speaker and does not come through the connected headphones. I have tried 3 pairs of Bluetooth headphones and I have the same issues, they all connect correctly with my mobile phones Bluetooth. I have checked troubleshoot and device manager for updates, I have uninstalled and reinstalled Bluetooth and I have checked Services App and changed to automatic and also refreshed and started Bluetooth again on Services App.....Unsure what else I can do from my end. Hope this makes sense. Thank you in advance.

3 REPLIES 3

‎10-03-2019 02:22 PM

HP Recommended

@vixtoria 

 

Please open Sound settings. Can you see your Bluetooth device on the pull down window (Choose your output device) ? If

 

(a) yes, please select it.

(b) no, you need driver for headphones.

 

Regards.

BH
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‎10-03-2019 02:22 PM - edited ‎10-03-2019 02:29 PM

HP Recommended

Hi!, @Vixtoria :

Your notebook, is ... https://support.hp.com/us-en/product/HP-Pavilion-15-cw0000-Laptop-PC/20284015/model/22955179?jumpid=...

Have ...

Maintenance and Service generic Manual ... http://h10032.www1.hp.com/ctg/Manual/c06248787

Specification's ... https://support.hp.com/ro-en/document/c06067250

Wireless connectivity
Realtek RTL8821CE 802.11b/g/n/ac (1x1) Wi-Fi® and Bluetooth® 4.2 Combo

IMHO the problem can be the WLAN interface.

Configure from ... https://support.hp.com/us-en/product/hp-pavilion-15-cw0000-laptop-pc/20284015/model/22955179/documen...

You have other excellent interface for user ...

Intel Dual Band Wireless-AC 7265 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) - 901229-855
Intel Dual Band Wireless-AC 3168 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) - 863934-855

Too you can see first ... https://www.youtube.com/watch?v=GkAOT78jcVo

 

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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‎10-03-2019 03:20 PM

HP Recommended

Hi, @vixtoria 

 

You cannot replace your current wifi adapter with any of those recommended because your notebook only has one antenna cable connected to the wifi card in there now, and the others require two.

 

In order to properly add a second antenna cable, you would have to disassemble the entire notebook including the display panel area.

 

If you install either the Intel Dual Band Wireless-AC 7265 802.11ac or Intel Dual Band Wireless-AC 3168 802.11ac, the Bluetooth won't work at all with only one antenna connected.

 

This is the newest BT driver I could find for the Realtek RTL8821CE wifi adapter...

 

1.0.0.1021     Jul 1, 2019

 

- Fixes an issue where the RTL8822BE/RTL8723BE Bluetooth moduledoes not function properly after an update is performed by WindowsUpdate.
- Provides the updated firmware patch to comply with the MicrosoftBluetooth module detection mechanism for Windows Update.

 

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98266.exe

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