Both Alt Key not Working

[nabeelkhan]

Hi, I have recently purchase Hp Product, Hp 15 Notebook Pc,  My Alt key was working properly, But now Alt key ( Both) are not working somtime, anywhere like shortcut, Functional, or in other softwares, I have reinstall the wondows 7 64 bit, i still i have same problem, Please Help me how i can use Alt keys, Thnak you.

[The_Fossette]

@nabeelkhan,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the keyboard was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you uninstall the keyboard driver from device manager and then restart the computer and check whether the issue is resolved.

Here is how it is done.

1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!