Bottom right hand screen popping out on laptop

[Paula84__]

Hi, my daughter went to school today (her first day back) & opened her laptop & noticed the bottom right hand part of her screen is popping out! Now when you move the screen back & forward there is a slight cracking sound & the screen is definitely not sound! This laptop is barely over a year old!!! She cares for it very well as she knows it was expensive so this is very disappointing to happen to her & she doesn’t feel comfortable taking it to school now. So now after spending $1300+ on this laptop I need to look at having it repaired so she can continue to use it. So disappointing!!

Can anyone point me in a direction where I can have this repaired so this laptop can still be used? Any help or advise would be greatly appreciated as I feel so lost as to where to start. I wish I had of convinced her to get an Apple now as I feel the after sale support is so much easier than this 😞

[Paula84__]

Sorry I should say I am in Brisbane, QLD Australia.

[Dilip_18]

@Paula84__

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Pavilion Notebook bottom right hand screen popping out. It could be a hardware issue on the PC. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Paula84__]

Hi Dilip_18 I’m trying to message you but it isn’t working for me. Can you please message me?

cheers.