Bottom screws covered by plastic/glass covering preventing me from unscrewing laptop underside

[melonman5460]

I've recently ordered a set of 2 x 8GB RAM memory modules for my HP Notebook 15s-fq1xxx series. However, while attempting to unscrew the screws on the underside of my laptop, some sort of plastic or glass covering is preventing me from even touching the screw. This plastic/glass covering is underneath the bottom rubber strip. I am unsure if breaking that cover will damage my laptop. I have attached a few photos which should explain what I mean better. Haven't been able to find anything about this issue online, it seems as most models do not have any similar covering. close upclose up 2bottom screws are coveredclose up 3 (cover is preventing screw from being removed)

[sandytechy20]

@melonman5460

Welcome to the HP support community.

I understand that you are unable to replace the memory sticks, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.