Bought HP 3 year Pickup and Return with Accidental Damage Protection w/laptop but HP says expired

[dragonbite]

I bought the HP ENVY x360 Convertible Laptop in November 2021 with the "HP 3 year Pickup and Return with Accidental Damage Protection for Consumer Notebooks".

HP website shows "Coverage status Expired".

Obviously if I am looking at this, my laptop has something that needs to be fixed and the coverage should continue through November 2024, and right now it is July 2024.

So how do I get this fixed under the extended warranty that I paid for?

Thank you.

[erico]

I suggest looking for the mail that verifies the HP  CarePack purchase. You will need it as proof of purchase

I can ask a Moderator to help connect you with a team at HP that can help you.

[dragonbite]

II would appreciate getting in touch with a team at HP.  Thank you.

I have the original invoice for the laptop that includes the "HP 3 year Pickup and Return with Accidental Damage Protection for Consumer Notebooks" for $184.99 and I have the initial email for the initial email "Information About Your HP Care Pack" which reads:

Dear Valued Customer,

Congratulations on the purchase of your HP Care Pack or Post Warranty Plan. We hope you enjoy your extended support and coverage. This email address is not monitored for replies, but please use the information below if you need any assistance.

Most Care Pack orders from our store are now automatically registered. Within two to three weeks of purchase, you will receive an email confirming the registration or requesting details for the HP product you wish to cover to complete the registration process.

The details of your HP Care Pack or Post Warranty Plan will be sent to your email after successful registration.

Here are some important links:

• Official HP® Warranty Check to view the status of your machine
• Contact Official HP® Support for repair or technical support
• Risk-Free HP Care Pack Rebate to download the form and submit claim

Tips:

• Save or print the document(s) and receipt of your Care Pack for your records.
• You may need to provide your proof of purchase information if the service has not been registered. Keep your HP order number ready.

Best regards,

Thank you for your help.

~D

---

@erico wrote:

I suggest looking for the mail that verifies the HP  CarePack purchase. You will need it as proof of purchase

I can ask a Moderator to help connect you with a team at HP that can help you.

---

[A_Gayathri]

Hi @dragonbite, 

Welcome to the HP Support Community

I understand you are facing an issue with your HP 3 year Pickup and Return with Accidental Damage says expired. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[dragonbite]

Thank you for replying with the phone support # to call (HP USA Customer Support no: 1800 474 683).  I will give them a call since there is nothing further that can be done through this channel.

Wish me luck!

~D

[Nal_NR]

Hi @dragonbite,

You are welcome!