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‎01-29-2020 06:36 PM

HP Recommended
Product: 5GN87UA#ABA / 15-cs0025cl
Operating System: Microsoft Windows 10 (64-bit)

Bought a HP Laptop from Amazon through a second seller. 

 

https://www.amazon.com/HP-Touchscreen-Quad-Core-Bluetooth-Professional/dp/B07SG416YD/ref=sr_1_36?key...

 

When I received the item. It has a label showing "hp centralized return center". Indicates it comes from Costco. When I look up the model number: https://support.hp.com/us-en/document/c06156386 It shows a 1 TB HDD 5400. With the computer booted up. It has a 1 TB SSD Lexar. 

 

Did I buy a tampered HP laptop? I can get pictures of the label if needed.

5 REPLIES 5

‎01-29-2020 06:44 PM

HP Recommended

Hello, in effect the model 5GN87UA has in factory a standard hard drive 5400 rmp 1 To.

 

Because the drive is replaced and you have the sticker "hp centralized return center", I think it is a refurbished PC.

 

You can try it to find the first buy date:

https://support.hp.com/us-en/product/hp-pavilion-15-cs0000-laptop-pc/20284004/model/24462219?sku=5GN...

 

If you don't buy a refurbished PC and it is not indicates before your buy you need to contact your seeler, or return your PC by Amazon if possible.

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎01-29-2020 08:35 PM

HP Recommended

Could this have been a customized laptop with a SSD drive instead of the factory HDD?

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‎01-30-2020 04:19 AM

HP Recommended

Hello, it is possible but with the sticker you have find I think it is a refurbished PC.  

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎01-30-2020 04:12 PM

HP Recommended

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‎01-30-2020 05:39 PM

HP Recommended

Hello, I can't have more information, if you don't buy a refurbished PC I recommend to you to contact your reseller or directly return your PC by Amazon. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

Was this reply helpful? Yes No
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