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‎08-23-2023 12:01 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew1000 RCTO Base Model
Operating System: Microsoft Windows 11

I've got a brand new Envy x360 laptop and wanted to know if anyone else notices poor battery performance during light usage. This machine is less than two weeks old and I'd purchased it new in box and I'm seeing about 4 hours of battery life at best. I'll do my best to explain my use habits and what I've observed.

 

Use case: Browsing internet on Chrome, streaming video from YouTube, connected to a strong WiFi signal
Screen brightness: <25%
Not utilizing keyboard lighting
Peripherals: Bluetooth ear buds
Background processes: Discord, Outlook, OneDrive, standard Windows services

My CPU isn't spiking above 50% nor sustaining above 15% during these activities. I've uninstalled/reinstalled battery drivers. Chrome is truly taking up a majority of my battery consumption according to the Battery Usage Per App feature, and I can confirm 3 hours and 55 minutes best performance during the past three actual use sessions as published by the report generated by powershell powercfg /batteryreport command.

Category:
3 REPLIES 3

‎08-26-2023 07:28 AM

HP Recommended

Hi @SuperToaster24 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues

 

Please calibrate the battery by following steps under this video link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎08-26-2023 09:31 PM

HP Recommended

Hello Treeko.

I have followed the instructions in this video and am noticing the same performance as before. This did not seem to help the issue.

I never had a problem with the percentage indicator, I truly just have only 4 hours of battery life at best.

Was this reply helpful? Yes No

‎08-28-2023 11:49 AM

HP Recommended

Hi @SuperToaster24 

Request you to please click on this link and follow the steps to test the battery.

 

If there is a failure ID, I request you to share the Failure ID with us.

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

Was this reply helpful? Yes No
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