Brand New Spectre x360 90b error message

[Monica10]

I opened my brand new Spectre x360, plugged into the wall and turned it on for the first time. Before Windows could even load, I received the following error message:

"The system has detected that a cooling fan is not operating correctly.

Continued operation is not recommended and may cause unpredictable behavior that could result in random shutdown, data loss or possible system damage. The system will shut down in 15 seconds. To prevent shutdown and continue operation, press the Enter key now.

System Fan (90b)."

I bypassed the error and downloaded/installed all Windows updates, but I still received the error message after restarting. The HP support page indicates this could be due to dust build up, but this is a brand new laptop. It looks like the next option is to update the BIOS, but this looks fairly complex and I was wondering if that is necessary for a brand new notebook? I'm wondering if I bought a lemon with a faulty fan and I should try to return to store/HP? Any advice would be appreciated.

[Jeet_singh]

Hi @Monica10,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I reviewed your post and I understand that you are not getting a system fan error on startup.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

This error indicates that a problem exists related to the heat removal system. One of two possible events is occurring:

• The system fan is not spinning or not spinning properly.

• The temperature inside the case is too high and the fan cannot spin fast enough to remove the heat.

To fix this error, use the following steps:

1. If you notice that the system fan spins and is blowing warm air from the computer, clean the exterior vents to remove dust buildup by blowing air through the vent openings. Do this while the computer is off. Dust can accumulate inside the vent opening and around internal cooling components, preventing the removal of heat. After the dust has been removed, try turning on the computer to see if the error goes away. if not, continue to the next step.

2. Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again — even if only for a short time to access and save any important files before service.

3. In some cases, updating the BIOS may help prevent this error from occurring.

4. Has the computer serviced to clean internal components and replace the system fan if necessary? Ensure that the following items are addressed during servicing:

For more details about each step: Click here

I hope this information helps. Let me know if you need any further assistance. I'll be more than happy to help.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Mid_Yeti]

Hey Monica10,

Did you ever find a resolution to this issue? I am in the same boat -- my Spectre is a few months old and that error message popped up a week ago.

I'm curious if you fixed it, they fixed it, or if they gave you a brand new one.

Thanks!

[tjd1301]

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@Mid_Yeti wrote:

Hey Monica10,

Did you ever find a resolution to this issue? I am in the same boat -- my Spectre is a few months old and that error message popped up a week ago.

I'm curious if you fixed it, they fixed it, or if they gave you a brand new one.

Thanks!

---

I have the same problem.

[Monica10]

It was still under warranty, so i shipped it back in exchange for a new one. Its easier to do by calling than online.

[Juliaort]

What steps do you recommend I take. I have the same error message but I bought my spectre from Best Buy 9 months ago, would the HP warranty still cover this? Also would they send a temporary replacement?