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‎10-14-2019 06:53 PM

HP Recommended
Product: HP Envyx360
Operating System: Microsoft Windows 10 (64-bit)

Bought a new laptop two days ago and I've been having issues with it already. It's very slow, the screen glitches and freezes a lot (especially while watching videos), programs and tabs are constantly unresponsive, and it's already had to perform two BIOS updates since I opened it (yes, in only two days). Both times the fan was running really loudly and it got exceptionally warm during the update. The update doesn't outwardly seem to actually fix any of the issues that are occurring and I don't get any error cards popping up.

 

I've never had such bad issues with a brand new laptop. I don't know whether to try to fix the issue or try to exchange it.

 

If I do, does anyone know if it is possible for me to exchange it for a different laptop brand of the same price?

4 REPLIES 4

‎10-14-2019 07:09 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

HP or many retailers have a return/exchange/refund window.

 

Do what you think is best in your situation.

 

Regards

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‎10-14-2019 07:13 PM

HP Recommended

I got it at Best Buy, do you know anything about their exchange policy? Could I get a different laptop of a different brand? I tried to call my store but they kept me on hold for forever without answering. 

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‎10-14-2019 07:15 PM

HP Recommended

Hi Kassidy_B,

 

Sorry, don't know Best Buy's return policy.

 

Regards

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‎10-14-2019 09:49 PM

HP Recommended

@Kassidy_B @Grzwacz ,

15 days, see here

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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