Brand-new HP OMEN 15 2020 has high CPU temps on idle.

[bolperson]

I bought a brand-new HP OMEN 15 (AMD Ryzen 7 4800H and NVIDIA GTX 1660ti)  and after a few seconds of use and updating Windows and drives from HP I noticed that according to the  OMEN Command Center, CPU temps were reaching 65 degrees Celsius even on idle, with a cooling pad, and using the Comfort Performance Mode.

Is there anyway to fix this, is it a problem with just my product or is this something common? I specifically got this laptop because I heard fantastic reviews about its cooling methods and now I am unsure as these temperatures seem really high, especially with a cooling pad already in place. 

[KrazyToad]

@bolperson

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers, BIOS and Firmware for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.