Brand new HP Stream 11.6in lagging!

[Ellie_oddsocks]

I bought my HP Stream a couple of days ago and I'm finding it to be incredibly slow! Even opening Microsoft word is taking minutes rather than seconds! I haven't put anything on here yet, so no photos or music etc so I know the memory isn't full. I've literally used it just to compose a letter. It's driving me bonkers, I can't understand how a brand new laptop is this slow! Please help 😞

[Huffer]

2 gigs of RAM and a Celeron N4000 processor. Also a mere 32 gigs of storage. You are not going to be able to store much of anything on it. This is a comparison of the Celeron N4000 vs. a kind of lower middle processor an i3-8145u

PassMark - CPU mark

CPU 1 CPU 2

5453 1431

CPU 1 is the i3. This is just not a very competent machine and if you can return it for refund do so immediately. 

[Ellie_oddsocks]

Sorry my computing technical knowledge is limited. What RAM and type of processor would you suggest for general use for example I will never use it for gaming just writing letters and other office based work. Thank you. 

[Huffer · Accepted solution]

I get asked these kinds of questions a lot. You want at least an Intel i3 processor and at least 8 gigs of DDR4 memory and at least a 256 gig SSD. 

Thinking you paid about 200 pounds for the Stream at Currys or equivalent. At this price point:

https://www.currys.co.uk/gbuk/computing/laptops/laptops/hp-pavilion-14-ce2501sa-14-intel-core-i3-lap...

You get a laptop you can actually use for 3 plus years and will provide a good user experience. The people at the store will 100% understand why you are returning the Stream. You will not be the first. 

Post back with any more questions and please accept as solution if this is the info you needed. 

[Ellie_oddsocks]

Thank you, you have been most helpful! 

[sofiashearin]

Your reply does not answer the question about slowness, mine has an Intel Pentium Silver N500, 4GB  DDR4 system memory, 500 GB hard drive storage, just bought it last night at Walmart and after initial setup with time zone etc, it is slow as hell to respond for anything, not only the browsers. Any ideas what is causing this?