Brand new Spectre x360 2-in-1 takes multiple tries to get it to turn on

[MikeR97078]

I have a new XP Spectre x360 that takes probably 4 or 5, or more, times of pressing the power button before it will actually boot up.

It's brand new and still under warranty but before I go through the process of dealing with support and a warranty replacement I wanted to see if anyone had any insight on how to perhaps fix this through any settings. I knpow HP's BIOS is pretty useless and has next to no useful settings but still worth asking.

Please note that I am a Systems Engineer by trade so please keep in mind that I have most likely already tried any of the basic troubleshooting steps you would recommend to a standard user.

[Rainbow23]

Hi @MikeR97078,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing booting issues with your HP Spectre X360 16 Inch 2-In-1 Laptop PC 16-F1000 IDS Base Model.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MikeR97078]

I appreciate the attempt to help, but as I eluded to in my post above, any tier 1 basic troubleshooting, such as downloading support assist and checking for driver/bios updates, are things I have already done multiple times.

I'm a Tier 4/5 IT Support/Systems Engineer and am more looking for any other users who might have thoughts on this. I have seen several posts in the forums for this exact same problem with this exact same model of laptop so this is a power related bug that HP needs to address and correct.

[Rainbow23 · Accepted solution]

Hi @MikeR97078,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!