Brand new laptop - battery won't calibrate

[hayleyquinn]

I received my new laptop a week ago and I've tried every possible way to calibrate the battery, following all the steps laid out more than 3 times. I hardly need a new battery - HP Support Assistant states it's less than 5 months old!

Can someone please help?

[Dragon-Fur]

@hayleyquinn 

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"Brand new laptop" does not need the battery calibrated.

If the battery will not calibrate and it's a new battery, stop trying.

Save your desire to calibrate the battery for a time when it might be useful.

For example,

• Battery seems “stuck” in a particular charge setting   

The battery might be OK and just need calibration (balance / set).

HP Notebook PCs - Testing and Calibrating the Battery (Windows)

Instead,

Consider / Try

Run a full battery report to get a baseline of the battery condition.

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate A Detailed Laptop Battery Report

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