Brand new laptop but full charge capacity is only 94% via HP support Assistant

[ShaneW70]

The computer is brand new out of the box, so one would assume the batteries full charge capacity would be 100%? or is this achieved by using the laptop/letting it die and recharging it a few times? or am I wrong in thinking something is wrong and this 94% is put in place to protect the battery?

[The_Fossette · Accepted solution]

@ShaneW70

Welcome to the HP Support Community!

I reviewed your post and I understand that the battery is full charge capacity is showing 94%.

Don’t worry, I assure you I will try my best to get this sorted.

Yes, it is designed that way to avoid overcharging the battery and to extend the life of the battery.

I hope that answers your question and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[ShaneW70]

Hi,

thank you for getting back to me on the matter, it helped me gain a better understanding and take a weight off my mind.

[The_Fossette]

@ShaneW70,

You're welcome!

If any other questions arise, please feel free to write back to me.

Cheers!