Brand new laptop, overheating alot.

[Problemm]

I got the laptop 3 days ago, and it's overheating to temperatures up to 96 c, mind you this is the CPU heat.

So what should I do, the fans are running on max, I can hear them from a mile.

HP cool sense is on.

I even put it on balanced mode.

When I try to enter a game such as Watch Dogs 1, the CPU just goes on fire to 100c, and this supposed to be a gaming laptop.

So what should I do? 

[asmita6658 · Accepted solution]

Hi @Problemm

Welcome to the HP Support Community. I'd be happy to assist you with the overheating issue. 

Let's try these step to update the computer -

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Update the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)

You may also refer to this document - HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating 

Hope this helps! Keep me posted. 

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