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‎01-21-2018 04:45 PM

HP Recommended
Product: HP Envy Notebook-13-ab0XX

Hi, I've just bought a brand new HP Envy Notebook-13-ab0XX and there is a loud whirring noise coming from the fan.

Please could you tell me what to do about this? 

10 people had the same question
3 REPLIES 3

‎01-23-2018 05:04 AM

HP Recommended

@Zara8

 

Welcome to HP Support Forums. 🙂 

 

Congratulation on your purchase of the HP Envy Notebook-13-ab0XX. 

 

I understand that there is a loud whirring noise coming from the internal fan of the laptop. Not worry, I'll do my best to help you. 

 

To assist you better, I would like to know the following information:

  • Is the fan noisy right from the time the laptop powers on or it is intermittent?
  • Does the laptop overheat?

 

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

 

  • Power off the laptop.
  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.
  • Power ON the laptop.

 

If the fan continues to make the whirring noise then please refer to the steps from this HP document. Please note that some of the steps may be skipped like "cleaning the vents", etc. because it is a new laptop. 

 

Finally, let us update the BIOS on the laptop. The BIOS can be downloaded and installed via this link: www.hp.com/drivers

NOTE: The charger must be connected during the BIOS update. 

 

Hope this information helps. Feel free to keep me posted. Cheers! 🙂

 

Was this reply helpful? Yes No

‎01-24-2018 06:46 AM

HP Recommended

Hi, thanks for your rely. To answer your questions...

 

  • Is the fan noisy right from the time the laptop powers on or it is intermittent?

It's intermittent

 

  • Does the laptop overheat?

Yes, especially in the space between the top of the keyboard and the bottom of the screen.

Was this reply helpful? Yes No

‎01-24-2018 10:46 AM

HP Recommended

@Zara8

 

You're most welcome. 🙂

 

Thanks for replying with the information. 

 

The link I provided in my previous post helps in fixing overheating related issues as well 

 

Let me know the outcome. All the best! 🙂

Was this reply helpful? Yes No
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