Breaking hinges on HP Labtops

[scorp45]

I am wondering if anyone has gotten a satisfactory answer directly from HP about issues with their laptop hinges. This appears to be a manufacturing defect since this is occurring over a short period of time with normal use! This will be my second HP 17" Touch laptop (purchased December 2019) where the hinge has separated and lifted from the keyboard. I am having to consider once again purchasing another computer.  

I will take it to my local Geek Squad to see if it can be repaired since I'm unable to close the laptop without the hinge separating and the keyboard frame buckling. If I have to purchase another laptop, I will not be purchasing another HP laptop given the recurring hinge problem. 

If an HP representative is out there, please feel free to respond. In my opinion, this problem should not be occurring through normal wear and tear involving the opening and closing of the laptop and I should expect a longer "hardware” life from my computer.  

[Anand_Andy]

Hi @scorp45,

Welcome to the HP Support Community

I understand you are facing a hardware issue with your HP Notebook - 17-Ca1002cy. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!