Broke the power button

Tolev · ‎02-22-2022

My notebook fell and the power button got dinged off, I think.

Is there any other way to power up? Photo attached.

erico · ‎02-23-2022

How about identifying your notebook with its product number or product name?

Otherwise, we cannot help you.

How to identify your notebook

https://www.hp.com/us-en/shop/tech-takes/how-to-find-hp-laptop-model-number#:~:text=For%20HP%20noteb....

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Tolev · ‎02-26-2022

thanks, Erico

Sorry about that. The label on the bottom is a bit worn, but

SN - [personal info removed]

model -Hx33102K12UN3700N128NINNN08NaS

appreciate any help you can offer.

I’m traveling out of the US now so any help is appreciated.

tom

erico · ‎02-27-2022

That is not an HP identification.

It doesn't help you for me to not have a clear understanding of your notebook's hardware configuration.

~~The document at the hyperlink that I provided in my first reply explains how to identify an HP desktop or notebook PC product.~~

Look closely on the bottom of your notebook. In tiny letters you will find ProdID. That is the product number.

You will also find the Product series name in the same place. Those are what I need.

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Tolev · ‎02-28-2022

Thanks - do the attached photos help? I don’t see any other writing unless maybe under the white label?

Also on the keyboard x360 at bottom left of keyboard and B&O sound logo below KB on right.

I appreciate your efforts.

tom

Spoiler

erico · ‎02-28-2022

I pointed to the part number and blurred out the S/N. The P/N (product number) would be perfect identification. It is tiny and blurry in your image so I can't read it. If you can post what it says that would help immensely. HP reected the immages because they showed the serial number.

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Tolev · ‎02-28-2022

thanks for your help.

P/N X1E18UP#ABA

erico · ‎02-28-2022

That is perfect.

HP x360 310 G2 support portal

https://support.hp.com/us-en/product/hp-x360-310-g2-convertible-pc/7812678/model/7812679

Maintenance & Service guide

http://h10032.www1.hp.com/ctg/Manual/c05819369.pdf

Illustrated parts list begins on page 16 of chapter 3.

Is the power button plastic part missing?

I do not see it available as a separate part. It does not appear to be part of the power button board in the manual.

Power button board (includes cable)

For use in HP x360 310 G2 models824140-001

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Tolev · ‎03-01-2022

Erico

thanks so much for pointing me in the direction. The plastic trim that held the led button broke and the button disappeared. As near as I can tell there were prongs on the sides of the button connecting to the computer. At least with this info I can show it to someone who repairs computers to see if the part is still available.

i’m traveling in the UK now. I’m surprising myself with how well I’m managing with an iPad and a keyboard with mousepad.

tom

erico · ‎03-02-2022

re:As near as I can tell there were prongs on the sides of the button connecting to the computer

That is indeed the case.

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