Broken Charger

[NasifJK]

My charger is broken around the top and will not charge anymore I did not break ti in any way as only the plastic that covers the cable has broken off and its not working, I have not warranty and stuggling to contact support can anyone guide to it or give advice 

Thanks

Nasif

[Garp_senchau]

@NasifJK, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're having trouble with the charging cable and the broken plastic covering. Since it’s the outer plastic that’s broken, the cable itself might still be functioning, but the damage could prevent the charger from connecting properly to your Chromebook. Here’s what you can do:

Inspect the Charger and Cable:

Check for visible damage: If the actual charging cable is intact (no fraying or exposed wires), you might be able to fix it temporarily by wrapping it with electrical tape to hold the parts together. This isn’t a permanent fix, but it might work in a pinch.

Look for a Replacement Charger:

You can look for replacement on the part store: Click here

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[NasifJK]

Hello

Thanks for your reply,

The plastic covering the metal bits of the wires are showing so a I don’t think that will work 

[Garp_senchau · Accepted solution]

Hey @NasifJK,

I recommend purchasing a new charger and trying it out, as it seems to be causing the issue. I hope this helps!

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,