Broken Charging Port

[Jiy123]

My laptop fell whilst charging and has completely ripped out the charging port. The laptop (HP Pavilion) won't charge, and the port is hanging loose (unsure of how much internal damage).  Is this repairable?

 

[Hawks_Eye]

Hi @Jiy123 

Welcome to the HP Support Community! We're here to help you get back up and running.

Oof—that sounds like a nasty fall. The fact that the charging port is physically ripped out and hanging loose definitely points to hardware damage, but the good news is: yes, it’s often repairable.

What You Can Expect from Repair

1. Charging Port Replacement

• Most HP Pavilion models have the charging port soldered onto the motherboard or connected via a small daughterboard.
• If it’s a modular port, it can be replaced relatively easily.
• If it’s soldered, a technician will need to desolder the damaged port and install a new one—more complex, but still doable.

2. Internal Damage Assessment

• A fall like that can also damage nearby components (e.g., power circuit, motherboard traces).
• A repair shop will typically run diagnostics to check for short circuits or board-level damage.

3. Cost & Feasibility

• If only the port is damaged, repairs are usually affordable.
• If the motherboard is cracked or power delivery is compromised, it may be more expensive—but still possible.

What You Can Do Now

• Avoid powering it on until it’s inspected—this prevents further damage.
• Contact HP Support: I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye