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‎05-09-2023 07:58 AM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0800no

The screen has popped out from the bottom right when trying to close the computer. I have not physically misused, mishandled, or damaged the laptop in any way, the screen just popped out by itself. When looking through this site, a lot of other people have faced the exact same problem. So it could look like there has been a mistake in production. Unfortunately the HP support center won't help you, when your warranty is outdated. 

Category:
2 people had the same question
1 REPLY 1

‎05-09-2023 08:13 PM

HP Recommended

Hi @Louise145,

 

Welcome to the HP support community.

 

Please help us with the laptop serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support 

 

Raj_05
HP Support Community Moderator
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