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‎04-24-2024 05:04 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ey0000 IDS Base Model

2wks until University finals and when I went to open my laptop to tablet mode to take notes the hinge broke and is now stuck in a flat position. Local shops want over $300 to fix. Laptop was purchased Dec 2022 so just out of the 1yr window. 

I’ve read this has happened to many other people. What is everyone else doing to repair? Will HP cover the repair costs?

Category:
1 REPLY 1

‎04-25-2024 08:29 AM

HP Recommended

Hi @Wrch5,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that this is a Hardware issue. However, the support here is limited to software troubleshooting. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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