Broken Hinge on HP Envy 15t x360

[FrankC999]

Not recalled. That will put HP Laptops out of business.

But HP should have the courtesy to provide a free or low charge on the service repairs. 

Indeed, the defect is clear and out there and HP cannot compensate their service guys for their own mistakes but take it out on the custoemers

[praveenbv]

Hi@LeighJ,

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[David_F_NZ]

Hi Roxy410

My left hinge is the same, I think it is more the fitting inside the lid that the hinge fits into that is broken. There are hundreds of examples of the same FAULT but HP are not interested in resolving this fault. I have had numerous promises that someone from HP will call me to discuss this going back over 3 months and no call. Probably as HP's intention I have given up, I will try a repair myself and as soon as possible buy a non HP laptop, I recommend to anyone not to purchase HP again.

[praveenbv]

@David_F_NZ,

 I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.

To assist you better, do you have a previous case number or were you in contact with the escalations team?

I understand you need assistance and I’d love to help. However, we encourage our customers to create a public post so that the conversation may help other community members find a similar solution.

Hence, I would request you to create a public post with the same query, so that you may get your answers from the various members we have in our community forums at HP.

Keep me posted.

[NeverAgain010]

Same exact issue in the same exact place.  Little plastic piece next to hinge broke off and the hinge is giving out with the screen starting to crack at the bottom left corner.  I had the added luck of the screen falling out when I would pull the lid up so now I just keep the lid up.  

If there's one thing I can count on with HP products is faulty quality.  I've had multiple HP products in the past and there has always been an issue with unreliable hardware.  I won't be buying another HP device after all the headache.  Don't even get me started on their customer service...

[Jen0711]

Agree.  I barely ever open and close my envy and both hinges are broken.  It is ridiculous this not a recall it is clearly a design problem.

[Dilip_18]

@Jen0711

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Notebook hinges are broken. It is a hardware issue on the PC. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!