Broken Hinge

[Coco15]

Hope this gets to Jeff.  My computer is out of warranty, But i have a broken hinge.  I brought this computer just 2 years and can afford to buy a new one.  Both hinges on my notebook have broken. I google and found others have the same issue.  Did anyone heard If HP issue any recall for broken hinge since a lot of people have broken hinge issue?  I heard Jeff is very helpful, I appreciateif anyone let me know how to contact Jeff? Thanks so much!

[Omar-E]

@Coco15

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[Coco15]

Thanks. Will look forward to hearing from HP. Thanks!

[Coco15 · Accepted solution]

I was assign to Case Manager for broken hinge.  HP offer to fix it with price tag of over $150.  There are so many HP Laptop owners have the same issue like mine from HP forum.  Did any know HP issue any recall for broken hinge problem.  I hope this message get to Jeff.

[Coco15]

Broken hinges on my lab top have been resolved.  Thanks for all your help Jeff and Jack.

[bobbyg0122]

I have broken hinges, how donIngo about getting them repaired?

[Omar-E]

@bobbyg0122

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

[bobbyg0122]

Thank you Omar

[Vicki500]

I also have a broken hinge on my HP Envy touch screen notepad. How do I go about getting the hinge replaced? Can you please help me? Thank you

[Omar-E]

@Vicki500

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.