Broken Hinge

[Macgyver10]

I've owned this computer for about a year and a half. I tried closing it today and was met with sounds of pops and screws falling out of my computer. I cannot close my computer all the way now because the hinge is broken. I have traveled with this computer but put it in a protective case when doing so. Other than that it has just sat on a desk, never dropped or damaged in anyway.

I've seen this issue on this forum quite a bit so it's not just a problem specific to me, but due a poor design. I am wondering if HP is replacing these hinges due to it being a common problem or how I should go about getting the hinge fixed. 

[asmita6658]

Hi @Macgyver10

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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