Broken Hinge

[MNBarber]

I opened  my laptop today (11/19/2022) without issue but, heard plastic cracking as I closed it. The left hinge popped out of place, a few plastic pieces & two screws fell out from behind the screen. The edge of the screen also popped out of place along the left & bottom side. I was able to snap the touch screen back into place by laying it flat & gingerly closing the laptop. But, I don’t dare open it again.

I saved the screws in case there’s an easy fix I can complete. I’m guessing the tiny circular plastic pieces are what I need to fasten the screws into.  

My laptop was purchased in 2018 & the factory warranty expired. I might have an extended warranty through Costco. It seems like others had the same issue. Is there a recall for this issue? Does anyone know how much it costs to repair a hinge? Any suggestions on where to have it repaired? Is this something Geek Squad could repair? There’s no other issues with it, so I’d prefer to repair it instead of replacing it. Thanks! 

[Anand_Andy]

Hi @MNBarber,

Welcome to the HP Support Community

I understand you are facing a hardware issue with your HP ENVY X360 15-Bq213cl. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!