Broken Hinges HP Pavilion

[GadgetsME]

The hinges broke off from the top cover. I have never dropped this laptop. It works fine but the screen is now connected only by the cables. I've been through the repair and contact us mess and because it's out of warranty I keep being sent to either dead ends or pay to get it fixed.

My understanding is this is a common occurence and that there is a class action lawsuit related to it. Purchased January 2024. I want it fixed but do not feel there should be any cost to me as it's a product defect.

Advise how I go about actually speaking to a human about this.

[Max3Aj]

@GadgetsME, Welcome to the HP Support Community 

  

I understand you are facing an issue with your hinges. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

[GadgetsME]

This sounded great but I am NOT getting any response to the private messages I have sent. NEVER AGAIN WILL I BUY ANYTHING FROM HP. Your customer service is awful and it appears your product quality stinks.