Broken Hinges on HP Victus 16

[Landasand]

Hi HP Support,

I'm having an issue with my HP Victus 16-e0xxx where the hinges are damaging the case. The plastic around the hinge mounts has started to crack, and it’s getting worse each time I open or close the lid. It seems like the tension from the hinge is too much for the internal housing, causing it to break apart.

From what I’ve seen, this appears to be a common issue with several HP models. I’d like to know if this is something you’re aware of and what the next steps are.

Thanks in advance

[Max3Aj]

@Landasand, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

We suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Landasand]

@Max3Aj

I’ve already seen multiple users reporting similar hinge issues on this and other HP models, and this seems to be more of a design issue rather than a wear and tear problem.

I would really appreciate it if HP could escalate this internally or provide a more specific response regarding the hinge construction on the Victus 16-e0xxx series. I believe this deserves further attention, especially since normal use is leading to physical damage of the chassis.

Is there someone I can speak to directly about this, or a department that handles product issues like this?

Thanks again

[Max3Aj]

@Landasand, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support