• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-26-2022 01:58 PM - edited ‎02-26-2022 02:00 PM

HP Recommended
Product: HP Spectre 15-eb0000 x360 Convertible Laptop PC RCTO Base Model
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Specter that's 14 months old, just two months out of warranty. A couple weeks ago the intel wifi 6 ax201 driver started giving me a "code 10 error." I took the laptop to Best Buy, and they couldn't do anything to fix it. I paid for a month of the HP SmartFriend so I could call someone and get some help. They told me it was $400 just to ship my laptop to them. I can't afford that, let alone any repairs that the laptop would need! I work full time and go to college part time and it's already hard to make ends meet every month. I took my laptop to some local repair folks, and fixed my hard drive issue that I referenced in my previous post, but they said that they can't repair the wifi chip because it's soldered to the motherboard. 

 

I am at a total loss. I bought an $1800 laptop, thinking this would be an investment and last me years. Now barely over a year old and I can't use wifi. Which is super helpful in class /sarcasm. I don't know if there's a way to contact HP that's not through the SmartFriend service, but I really need help. This just seems so unfair. I can't even type this without crying. 

Category:
1 person had the same question
1 REPLY 1

‎02-26-2022 02:25 PM

HP Recommended

Hi:

 

I am surprised the wifi adapter is an integral part of the motherboard, but according to the service manual there is no part listed for the wifi adapter and no procedure to remove and replace the wifi adapter.

 

Maintenance and Service Guide HP Spectre x360 15 Convertible PCIMPORTANT! This document is intended ...

 

The short-term solution so you can use wifi would be to purchase a dual band USB wifi adapter.

 

It appears that your notebook has a standard USB port as well as the USB C port.

 

Amazon.com: USB WiFi Bluetooth Adapter, 600Mbps Dual Band 2.4/5Ghz Wireless Network External Receive...

 

You can contact the HP executive team at the link below and see if they can be of help to you regarding the hardware issues.

 

There appears to be something wrong with the link right now though...

 

Executive Team: CEO email | HP® Official Site

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.