Broken Left Hing -

[RebornLLC]

Earlier today I went to close and move my hp envy x360 from my desk to set up my new triple screens. When I went to reopen it there was a crack sound on the left side.  There was no resistance when I opened it.  Now the left hing will no hardly keep the  screen up and it has a small gap at the bottom of the screen panel.  I purchased the laptop three years and two weeks ago. 95% of the time this laptop is on my desk, plugged into my additional screens. Not a lot of opeining & closing to wear out the device. Other than the hinge the laptop is in top shape condition.  I have a second envy x360 laptop that is open and closed all the time with no issue.  After looking at purchasing a new computer and researching known issues with these hinges. It looks like this is a major issue. I use this computer for my business and having to be without a laptop is not an option. The right hinge can't hardly keep the screen up.  

It looks like HP could have solved this issue a long time ago. 

[Irfan_06]

Hi @RebornLLC,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

It seems like an issue with the laptop hardware and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support