Broken Left Hinge on my HP ENVY x360 Laptop

[Jorge_R]

A fatal flaw! Leads to a huge lawsuit for HP. As such, my laptop, which I only had for a year, has broken! Upon opening the laptop, bits of plastic fell out and the screen popped open along with the leftmost hinge and broke. How can I get this fixed or replaced? For a thousand-dollar laptop, I expect it to 1. get it fixed by HP at no cost or 2. have it fully refunded. The poor construction of this machine is similar to a cheap plastic toy. Although my warranty has expired, I should still receive some compensation as per the settlement of the design lawsuit! I expected better from HP.   

[Rainbow23]

Hi @Jorge_R,

Welcome to HP Support Community. 
 

This could be a hardware issue with the unit and may need repair. 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

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