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‎09-12-2025 06:55 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg3000 (78G47AV)
Operating System: Microsoft Windows 11

The Pavilion was bought in April 2024 but the screen is slowly breaking away from the keyboard as a result of the hinge breaking. This is surely a case of not fit for purpose under consumer law and should be replaced by HP

1 REPLY 1

‎09-15-2025 06:50 AM

HP Recommended

@alangordonman, Welcome to the HP Support Community! 

 

We're here to help you tackle that broken PC! Don't worry, we've got your back! 

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Regards, 

ZOEY7886
I am an HP Employee

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