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- Broken Powerstrip Connector Clip Question and Power Start Is...

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09-15-2020 04:49 PM
I have an HP-R132wm Pentium Notebook. Product #K7W77UA.
When I was taking it apart to test the charge input my charger input jack on both ends, I accidentally broke the clip that holds the powerstrip because I did not realize it was a clip that I pop up before I pull the strip out, so when I pulled it, the tiny black clip broke. I was able to place the strip back in the powerstrip insert, and I placed a piece of scotch tape over it in order to hold it secure. Does this clip need to be on the insert in order for the strip to make a connection?
Also, I tested my charger which is working perfectly, and I tested my charger port entry and exit to make sure it was receiving a charge from the charger and it was working perfectly as well.
Since the new battery replacement will not turn on the laptop, I am wondering what else it could be.
You can find more spec info on this link: https://www.walmart.com/ip/HP-15-R132WM-Intel-Pentium-N3540-X4-2-16GHz-4GB-500GB-DVD-RW-15-6-Win8-1-...
Thank you!
09-18-2020 08:37 AM
I reviewed your post and I understand that the battery is not getting charged and the power strip clip is broken.
Don’t worry, I assure you I will try my best to get this sorted.
Can you share a picture of the power strip clip you are referring to?
For the battery charging issue, I recommend you update the BIOS from the below link and check if it helps.
https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88925.exe
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
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The_Fossette
I am an HP Employee