Broken Screen Covered Under Warranty?

[jmdutton]

During the process of rotating my screen from the laptop format over to the tablet setup where my thumb was on the top of the screen the screen popped and is now spider webbed out with a broken screen. This seems like something that should not have happened during operation. Would this replacement be covered under my existing warranty as I have only had the computer for 10 months?

[Huffer]

No. The warranty covers defects in materials and workmanship. The screen is not covered due to breakage resulting from an external physical force. At least you are honest and describe how it happened. Most people just say "it broke, I have no idea how". We can help you locate a replacement screen and provide replacement instructions. It is likely not as expensive or difficult as you fear. 

[jmdutton]

I would be very grateful for the replacement help. Thanks for responding.

[Huffer]

Need the exact model or product number to get spare part numbers and the correct service manual. Also, do you live in the US or elsewhere? 

[jmdutton]

I live in the US. I will enter in the exact model and product number later this evening. I am currently out and the PC is at home.

[Huffer]

No problem.