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‎01-05-2020 03:00 PM

HP Recommended
Product: HP Laptop
Operating System: Microsoft Windows 10 (32-bit)

Hi. My HP 17-y0002ds is just 3 years old--less than 1 yr out of warranty. Shut down as normally done. Tried to close laptop screen, but hinges would not. Bezel popped in LEFT SIDE corner by hiinge. Upon inspection, little screws came out and a 12" loom connector ( each end has gang plugs to push into pin connector) from base threaded through into display screen had small cuts/broken wires. NO display possible. Local repair company said this was a usual HP problem & I was lucky that it lasted this long. 

 

Using HDMI cable from base to big screen TV brings total function up.  Need replacement part location. Was told Amazon had it for just under $20. Can't locate it there--no part number on loom. 

Can a part just be ordered and do a plug and play ?

 

Thanks!

2 REPLIES 2

‎01-05-2020 03:20 PM

HP Recommended

It could be 64-bit, I cannot find it by model # only on the web to know and away from any materials. Sorry--I didn't realize this is a big issue to be aware of and saw it was preselected for 32-bit--Newby posting mistake! 

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‎01-06-2020 02:47 AM

HP Recommended

Hi

I would suggest that you put your SKU: into 2 places.... (or post it here).

https://support.hp.com/gb-en

http://partsurfer.hp.com/search.aspx

 

The descriptor is not too specific..

Results for "HP 17-y0002ds" (122)

 

The first may have a manual to show the parts and how to dis-assemble Johnny Five.

 

 

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