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‎08-30-2017 01:34 PM - edited ‎08-30-2017 03:34 PM

HP Recommended
Product: Omen an018na
Operating System: Microsoft Windows 10 (64-bit)

I receieved the laptop today and noticed that the down arrow key is broken on one side which makes it lift up when pressed, this is making it really difficult for gaming and general use so I was wondering if there is an easy fix or if anyone knows if I can send it back for repair?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-01-2017 12:53 PM

HP Recommended

Hi @MattMasters,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having an issue with the HP notebook after receiving from repair. Don't worry I'll be really glad to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

Are you referring that the down arrow key is physically broken or it's not working?

Did you check if the box was damaged?

 

In the meantime, If the issue happened right after receiving the unit back from repair. I would suggest you contact our HP phone support for having the unit picked up for repair.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

If you have any troubles, let me know and I will do my best to help!

 

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-01-2017 12:53 PM

HP Recommended

Hi @MattMasters,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having an issue with the HP notebook after receiving from repair. Don't worry I'll be really glad to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

Are you referring that the down arrow key is physically broken or it's not working?

Did you check if the box was damaged?

 

In the meantime, If the issue happened right after receiving the unit back from repair. I would suggest you contact our HP phone support for having the unit picked up for repair.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

If you have any troubles, let me know and I will do my best to help!

 

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

Was this reply helpful? Yes No
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