Broken hinge HP Envy x360

[Jsm1923]

Hello,

My HP Envy 15 laptop left hinge broke and the left corner is cracked and bulging. The laptop was not dropped or fell. When I open and close the laptop the hinge is shifting and made a super loud cracking noise, separating lower case from the upper case. The warranty is expired on this laptop, but I have seen that this is a common occurrence. Is this able to get fixed?! Please help, I’m a student in grad school who highly relies on their laptop!

Thank you in advance.

[Irfan_06]

Hi @Jsm1923,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support