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‎10-02-2022 08:07 PM - edited ‎10-02-2022 08:11 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My 15 inch,bs0xx,  Core i3-6006U, 8 GB RAM, 64 bit, Windows 10 laptop, approximately 2 years old has the screen separating from the frame of the laptop.  Started to hear clicking sounds, now the screen separation, broken hinge (I think) and won't close.  I am worried the whole screen will disconnect and no longer work as I think I see wires that are probably connecting it to the rest of the computer.  Can this be repaired?

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1 person had the same question
1 REPLY 1

‎10-05-2022 03:41 AM

HP Recommended

Hi @JCD34,

Welcome to the HP support community.

 

I understand that you are facing issues with a broken hinge. I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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