Broken hinge and screen

[Tx_Beth]

Bought this laptop a couple of years ago, and this morning when opening it to help with tornado relief in our community, the hinge popped and broke. This caused my screen to shatter around that area. I take great care of my computer and when I need it most, it fails. After looking at this site, I see this is a common problem, and HP is not attempting to rectify this design flaw. If they won’t stand behind their product, I will not buy another from HP. 

[Sneha_01]

Hi @Tx_Beth,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support