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‎03-25-2020 12:36 PM

HP Recommended
Product: HP ENVY x360 m6 convertible
Operating System: Microsoft Windows 10 (32-bit)

The past few weeks my laptop screen has been starting to separate from the casing because of a broken hinge that screws have been coming out of every time I would open or close my laptop. I had been able to pop it back into place until last night when the hinge completely came out of the casing. My laptop now thinks it’s in tablet mode when it isn’t and my keyboard has gone completely useless no matter if I turn off tablet mode in the settings or not. I have researched this and found that hundreds of others with the Envy have had the same problem. As a college student during coronavirus, my laptop is essential to participating in online classes and writing papers that is very hard to do in tablet mode. Any help would be appreciated!

1 REPLY 1

‎03-25-2020 01:40 PM

HP Recommended

@ellierodgers

Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the device and this can be fixed by servicing the computer. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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