Broken hinge, now a cracked screen

[August1959]

My left hinge popped a few times, I pressed the plastic panel back in, then the 3 screws that go into a plastic bracket (who would design this?) popped out. I got everything back in with epoxy, but not before the monitor suffered a diagonal crack the touch screen function was broken, so I removed that driver and turned it off. Now it sometimes caused a quirky cursor, goes away and blinks fast, and several round ghost tabs show up in various places on the screen. Basically, it's hit or miss whether I can actually use this laptop. The screen is definitely the problem, but of course, I'm out of warranty. Do I have any options to replace the screen w/o spending the price of a new laptop? After this experience, not a fan of HP ever again.

Thanks,

Howard 

[Sneha_01]

Hi @August1959,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance. As this is a hardware issue and it requires repair.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support

[August1959]

It is not good customer service to not acknowledge a design flaw. How people's computers have to break before HP recalls all of them because of a design flaw? Mine broke and is only a few years old. It was never dropped or abused. The hinge just exploded.  Never buying anything HP again - ever!