Broken hinge on HP Envy laptop

[SS2000-0]

My HP Envy laptop that I have had for barely 2 years has broken.

When I opened the laptop today there was a loud crack and a small flat screw fell out. Now the screen cannot be moved as this only makes the split bigger and causes the screen to bend further.

I am incredibly disappointed in this as this appears to be a very common issue with these laptops and this was a very costly purchase.

Whilst the laptop is no longer under warranty I would expect repairs to be fully reimbursed for this defect.

[A_Gayathri]

Hi @SS2000-0,

Welcome to the HP Support Community

I understand you are facing an issue with your Broken hinge on HP Envy laptop. Not to worry I will help you to get a resolution to resolve the issue. 

I am sorry to hear that Repair needs to be set up  This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

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